I consider myself an informed consumer, but sometimes I make mistakes.
After a bad experience with Tempur-Pedic, I decided to try a new sleep system; Natural Form, which claims to support a variety of medical illnesses and disorders. I heard this American company claims to sell "American Made" products, but the products are actually made and assembled in China (which is not the problem). This issue is deception. Apparently, I was not the only customer that had a bad experience with the deceptive company; and over-rated Natural Form sleep system.
According to my personal experience, the BBB, and Rip-off Report, Natural Form is NOT living up to it’s claims and promises (i.e. Free Shipping, 90-night trial, 100% Satisfaction Guaranteed, and 20 Year Warranty). The website claims a clinically proven technology designed to provide pressure-free sleep for various medical illness and disorders, but insurance companies will not allow a bed to be used as a “medical devise”.
The website claims Free Shipping, 90-night trial, and 100% Satisfaction Guaranteed, but website does not explain the consequences if the customer is not satisfied and/or if the customer returns the mattress within 90-days…the customer is responsible for a return shipping fee (unspecified amount; $150-$500) and/or a restocking fee (unspecified amount; $150-$500).
I returned two defective Natural Form Sleep System in a two month period, but according to Rip-off Report, I was not the only customer who had returned two Natural Form Mattresses in a two month period, due to defective parts.
Natural Form is like many mattress companies (i.e. Tempur-Pedic), which have a great marketing scheme to deceive customers to purchase their substandard products. Conclusion: Use this reliable Consumer Blog as a valuable resource; Don’t Buy, Don’t Trust, Natural Form.